人际沟通，赢得合作

人际沟通，赢得合作
    Interpersonal & Influential Skills

    科技越进步，人际越落后。不良的人际关系，本位主义不合作是公司效率低下、气氛紧张、客户和员工流失的重要原因，也是专业能力很强的个人始终无法发展的瓶颈。
参加我们精心研发的这门课程，获得以下益处：

 提高人际交往能力，人缘更好
 更好的内部工作关系，更能赢得他人合作，建立团队精神
 家庭更和美，亲友更开心
 更开放的心态，更外向开朗
 更能赢得异性的青睐
 更了解自己和事业人生的方向
 外部客户和供应商关系更佳
 发展领导力

课程大纲: 

第一讲：奠定和谐人际关系的基础
 培养更积极开放的态度
 了解成功的关键：软实力
 高效学习的秘诀
 建立良好的第一印象自我介绍法

第二讲：记住他人姓名；找到共同交谈话题
 将注意力放在他人身上，真诚地对他人感兴趣
 姓名的重要性
 记住他人的姓名的神奇方法
 与陌生人找到话题，进行社交交谈的方法
 沟通技巧：倾听的层次和技巧
 沟通技巧：谈话时的表情、肢体语言和声调

第三讲：有效建立人际的信任，成为更有人缘的团队成员
 学习并迅速记住建立信任关系的原则
 讨论原则的重要性和用途
 省视人际关系，订立突破的目标，决心行动

第四讲：增强合作能力；学习有效肯定和赞赏
 赢得合作而非服从
 学习如何赢得合作的重要原则
 创造“双赢”的人际关系
 更积极的注意他人的优点
 有效给予赞赏的方法，接受赞赏的正确方式
 体验肯定的力量
 帮助他人增强自信与自尊，建立和谐、高士气的工作气氛
第五讲：有效表达和处理不同意见，避免人际冲突
 发觉和他人达成共识的力量
 迅速组织我们的思路
 在意见不一的情况下仍能有效表达意见
 用证据支持我们的意见
第六讲：提高影响力，改变他人想法而不引起反感
 积极地影响他人，辅导下属
 有效影响他人的重要原则
 处理他人的错误，又不引起反感
 订定具体突破目标，决心行动

时间：2整天，09：30-16：30
谁将受益于此课程：公司经理、主管、市场营销人员、技术人才、专业人士、白领人士等想要进一步提高人际交往能力，赢得他人合作的人士
每班人数：15-30人
培训方式和特色：
1. 在教室中每一堂课都是在接纳、尊重与鼓励的积极气氛中完成。
2. 课程的内容使每位学员有参与感，并感到轻松又有趣。
3. 通过互动的练习开始(非单纯听讲)，并将所学运用于生活、工作中，让你建立自己真正的成功经验。
4. 经过不断练习新的技能，使你很快养成新的行为习惯。

Interpersonal & Influential Skills
Bad human relations ruin team work and result in low efficiency and poor customer relations in a company; and personally, lack of people skills is the key bottle neck of one’s career development.
Take this well-designed program and get the following benefits:

 Better people skills, better human relations.
 Better cooperation and team spirit
 A happier family
 Being outgoing and open-minded
 Being more attractive
 Clear professional and personal goals
 Good customer relations
 Stronger leadership

Course Outline:

Session 1: Laying the Foundation of Harmonious Human Relations
 Develop an open and positive attitude
 Know the key to success in 21st century
 Create a positive first impression by effective self introduction

Session 2: Remembering Names; Becoming a great communicator
 Focus on other people rather than ourselves
 Why name is so important in social life
 Apply a proven name memorization process
 Find topics while talking with unconversant people
 Listening skills in communication
 Use proper facial expressions, eye contact and gestures

Session 3: Building Interpersonal Trust
 Understand important principles for building trust
 Identify opportunities for improved relationships
 Commit to applying principles that will improve relationships

Session 4: Gaining Enthusiastic Cooperation; Realizing the Power of Recognition
 Learn the key principles to gain cooperation
 Create "win-win" relationships
 Identify opportunities for improved teamwork
 Discover the value of appreciation
 Learn how to give and receive praise
 Strengthen others’ confidence and esteem and build high morale

Session 5: Disagreeing agreeably; Dealing with Different Opinions  
 Learn how to organize our thoughts in impromptu situations
 Communicate our ideas effectively even when we disagree
 Welcome different opinions
 Respond to different ideas
 Use evidence to increase creditability

Session 6: Enhancing Influence; Coaching Others
 Achieve cooperation instead of compliance
 Learn leadership principles
 Influence others through trust and respect
 Use positive approach when coaching people
 Handle mistakes more effectively
 Commit to continuous improvement

Course Specifications:
Length: Two days, 09:30-16:30
Who will benefit from this course: Leaders, Managers, Supervisors, Professionals and others who want to improve people skills and gain cooperation
Class Size: 15-30 participants
Methods and Features:
1. Every class was conducted in a receptive, respectful and encouraging atmosphere.
2. The participants are highly involved in the program and the learning is fun and interesting.
3. By interaction and input, the participants will build their successful experience by applying what they learned.
4. New and better skills and habits will be developed.

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