监测及控制，绩效措施(ppt)

Service Delivery stage - Monitoring & Control phase


The voice of experience
Of the Seven Keys, the one most commonly in trouble is “Work And Schedule Are Predicted”

The cause of this symptom is a problem with “Stakeholders Are Committed”

The average time to take effective action to improve the health of any key was a month and a half

IPP Management Process
Progress Reporting
Progress Reporting
High level: Head Up Display (HUD) (‘DWI in action’)
Essential detail: progress to plan (Work & Schedule)
Essential detail: progress to budget (Del. Org. Benefit)

HUD (or Traffic Light reporting)
HUD - High Level status reporting
And for dealing with the detail….
Performance Measures - principles
Measures for every key
KISS
SMART
Verifiable - with numbers or yes / no
Graphic and visible - every progress report
Linked to objectives / milestones
Based on accessible data
Agreed with client


Performance Measures - examples



Team
All team members (100%) have necessary skills and training (GREEN)

Enough team members (80%+) have necessary skills and training (YELLOW)

Too few team members have necessary skills and training (<80%) (RED)

For example…..

监测及控制，绩效措施(ppt)