问题分析与解决（英文版）一天版

课程大纲
Course Outline
问题分析与解决 | 技能训练
Issue Analyze/Skill Training
-------能够使你在最短的时间内交付工作成果
--Enable to Finish Work in Least Time
课程收益：
Benefits:
1从纷繁复杂的问题中迅速理清头绪，找到核心和重点问题；
1 Find the core and focal point from the complicated problems
2培养分析问题的真正原因、解决问题的验证能力；
2 Training the skill of analyze the root causes,problem solving
3能够培养出事先预判有可能发生危险因素的能力；
3 Able to predict the possible thread
4有助于处理问题的确定性，减少尝试性错误；
4 Helpful to solving problems,minimize trying mistakes
5能够淋漓尽致地运用经验，处理工作中的关键问题，提高决策的准确性。
5 Enable to use experiences fully ,solving the core problems,improve the accuracy of decision making
课程特色：
Feature:
1提供全程案例教学方式，使学习效果最大化，保证案例的经典性与可靠性。
1 Classical ,Reliable Case based teaching ,make most of the learning
2运用系统化方法传授问题解决、决策制定流程，积极运用个案讨论与演练来巩固学习效果。
2 Systematic teaching problem solving,decision making procedure,strengthen the learning outcome by case performance and analyze
3导师能够以娴熟的技巧来引发学员的深度思考。
3 Initiate listener’s deep thinking by skilled tricks
4安排60%时间课堂练习，现场辅导，确保学员现场能够掌握工具的应用。
4 60% exercise time in room,site instruction,ensure listeners master the application
学员对象：可以针对不同的学员对象加以调整与定制，也广泛适用于各部门普通工作人员。
Target Group: Suitable for all dept stuff,could adjust subject according to listeners
标准课时：1天（6小时|天）
Lesson Period; 1 Day （6 hours/day)
主讲人：文亮-常驻地-上海
Lecturer: Wenliang - Shanghai
课程大纲：
Course Outline:
O情景导入：
Leading In:
1学习地图
1 Study Map
2课程收获
2 Benefits
3发现问题解决问题的重要性
3 Importance of finding and solving problems
模块一： 基本流程：从发现问题到解决策略
Module 1: Basic Procedure:From finding problem to solving measure
课前测试：如何对待“发现问题”这个课题的？目前是什么样的认知状态
Pre Test: How do you think of ‘finding problem’？
一 | 基本步骤
Basic Step
1发现问题|分类—2设定具体课题—3找出方案—4评价方案—5实施解决方案
1 Find problem/classify-2 Setting subject-3 find solution-4 evaluate -5 implementation
二 | 掌握问题
Grasp problem
1问题的本质就是“有了落差”
1 The nature of problem is ‘difference gap’
2问题分为3种类型：恢复原状型 防范潜在型 追求理想型
2 Problems are classified to 3 mode: Restore,Prevent potential,Pursuing idea
3三种“问题类型”的变换关系
3 Transform relation of the the 3 mode problems
4课堂练习：如何分清三者之间的关系，如何转换
4 Exercise : How to distinguish the relation of the 3 mode,how to switch
三 | 发现问题
Find Problem
1发现问题SCQA分析工具
SCQA Analyze tool
2课堂练习：实践SCQA分析
Exercise: Practice SCQA Analyze 四 | 制定方案
Making Plan
1精确、具体、明确地说出本质课题
Accurate,Specific,Clear and definite say out the nature of the subject
2案例分析 推导结论
Case Analyze Guide and Instruct Conclusion
“课题设定”决定了解答的范围
‘Subject Setting’ determine the answers
“是否该带雨伞外出”不是本质性课题
‘Should we take a umbrella ‘is not the essence of the subject
关键在于设定出本质性课题
The key is on setting the the subject with essence
课题定义不同，想出的替代方案也迥然不同
If the definition of the subject is different,the coming up replace case will be totally different
解决问题的质量取决于课题定义（一定要切中问题的本质）
The efficiency of the solving problem is based on the definition of the subject(grasp the point of the essence by all means)
五 | 评价方案
Evaluate Case
1罗列所有解决策略
List all solving methods
2评价要求
Evaluation requirements
3怎么评价方案
How to evaluate the case
先打比重分
Grade the proportion score first
每个方案打分
Grade every case
各个方案得分* 各个指标的比重系数
Score every case*Proportion Coefficient of Every index
把各个方案各指标得分相加之和，就是该方案实际得分
Sum every case and index score,that’s the actual score
模块二： 风险控制：从情境分析到过程控制
Module 2: Risk Control: From Scene Analyze to Procedure Control
导入话题：只要结果是好的，就一定是好决策吗？
Leading in: Is it always a good decision when the result is good?
一 | 什么叫情境分析？
What is the scene analyze
1把“环境的不确定要素”带入“解决问题”的作业过程
Take ’uncertainty of environment’ into ‘problem solving’ task procedure
3什么叫情境分析？
What is the scene analyze
预测几种最可能发生的故事
Predict several possible story
把预先思考的“风险因素”植入故事中
Plant in the predict ‘risk elements ‘ into story
二 | 情境分析基本步骤
Scene Analyze Basic Steps
1收集所有风险因素---予以结构化
Collect all risk factor---structural them
2掌握风险重要度：风险矩阵（影响力+不确定性）
Master risk importance degree: Risk Matrix (Influence+Uncertainty)
3形成：环境脚本矩阵（须涵盖所有因素）
Formation: Environment Script Matrix ( Include all factor)
4形成： 脚本|行动矩阵---进行风险评估
Formation: Script /Action Matrix ( Risk Evaluation)
5从所有方案中选出“最佳解决方案”
Select ‘The best solution’ from all case
模块三： 基础技能：从逻辑思考到模型工具
Module 3: Basic Skill : From Logic Thinking to Modeling Tool
1解决问题的核心能力---分析能力
Core skill of solving problems---Analyze skill

2案例分析:A（28岁，男性）在一家工具机械厂
Case Analyze: A （Age 28.Male) working in a tool modeling factory
3分析的本质 分析--拆解MECE
Essence of Analyze Analyze--Unpack MECE
4成熟的架构模型：3C 4P 5力 6个7S
Mature Frame Model
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